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RETURNS & EXCHANGES

1) An item is eligible for cancellation if:

-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status,

please contact our customer service center

-the order is delayed for more than 14 days since payment and you have not received any notification regarding the delay

-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order

-you receive a defective product

**Return Instructions

(1) Post a return request on our Return forum within 7 days of receipt.

You are required to attach photos of the received product(s) and include the order number, and reason for return.

(2) Items returned must be in their original condition, which includes tags and any packaging.

Please make sure to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff.

Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN defective/incorrect item(s) must be returned with all of the tags and labels intact.

The item(s) must be sent unworn and in the original packaging.

*Please include all contents of the original package and free gifts (if applicable) in your return package.

*Return shipping fees for faulty/wrong orders will be paid for or reimbursed. If the Cash-On-Delivery option is not available for your EMS shipment,

scan the return receipt and either mail it with the item to return or post an image of it on the forum.

The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning shoes, bags, or any other accessories

-the products are damaged due to customer mishandling

-your return request is not approved by our staff

The following items are not considered defective:

*Items that are originally manufactured without tags or labels

*Items with creases that may have been made during shipment

*Items with unsatisfactory/incomplete finish due to mass production

REFUNDS

It takes 3-5 business days to issue a refund for a returned or cancelled order.

Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

CUSTOMER SERVICES

- Q&A boards

- C/S operating time: MON - FRI 11:00 ~ 17:00 (KST)

(WEEKEND & HOLIDAY OFF)